Frequently Asked Questions
Clear, honest answers for clients across Canada. Learn about pricing in CAD, GST/HST, booking policies, delivery times, licensing, and more.
Top questions from clients in Canada
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Our portrait sessions start at 290 CAD + applicable GST/HST, commercial half-day shoots at 890 CAD, and full-day productions from 1,650 CAD. Every package includes pre-production planning, lighting, a private proofing gallery, and basic retouching. For travel outside the GTA or specialized equipment, we provide transparent add-ons upfront.
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Yes. We invoice in CAD and apply the appropriate tax: HST in ON/NB/NL/NS/PEI, GST in AB/NT/NU/YT, GST+PST in BC/SK/MB, and QST+GST in Québec. If you are tax-exempt, provide documentation before invoicing. Our CRA-registered BN is available on request.
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Proof galleries are ready within 48–72 hours. Final edited photos are delivered 5–7 business days after you select your favourites. Need them sooner? We offer same-day and 48-hour rush options with a clear flat fee.
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A 30% retainer secures your date. Reschedules with 72+ hours’ notice can be moved once at no charge. Weather-related outdoor shoots may be shifted based on mutual availability. Cancellations within 72 hours forfeit the retainer due to studio and crew commitments.
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Personal sessions include non-exclusive personal-use rights. Business shoots include a standard Canadian commercial licence for web, social, and print up to 50,000 copies for one year. Need broader use (OOH, TV, global, unlimited term)? We offer extended and buyout licences.
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Absolutely. We regularly shoot in Ottawa, Montréal, and occasionally Vancouver. Within 25 km of downtown Toronto there’s no travel fee. Beyond that, mileage, transit, or airfare and accommodation (if needed) are quoted at cost with receipts.
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Every delivered photo includes pro-grade colour correction and natural skin retouching. Complex work like background replacement, object removal, or composites is available on request and quoted per image.
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We accept Interac e-Transfer, major credit cards, and company ACH/ETF. Deposits are due upon booking; the balance is due on delivery. Invoices show CAD amounts and applicable taxes, and receipts are issued automatically.
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We deliver high-resolution JPEGs (print-ready) and web-optimized versions on request. RAW files are not provided by default but can be licensed separately for agency workflows. TIFF delivery is available for retouching teams.
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Yes. Our building has elevator access, wide doors, and nearby accessible parking. We carry full commercial liability and equipment insurance; certificates of insurance can be issued for venues or productions on request.
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Oui! We communicate and direct comfortably in English and French. For Québec-specific deliverables (bilingual graphics, packaging), we can coordinate translations with your team.
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Reach us at +1 (437) 555-9284 or hello@veltrin.pro. We reply Mon–Fri, 9:00–18:00 ET, usually within one business day. For urgent production changes, call or text the number above.