Terms of Service

We provide photography, videography, lighting design, retouching, colour grading, and related creative production services (Services). Each engagement is defined in a written estimate, proposal, or statement of work (SOW) specifying scope, schedule, fees, and deliverables.

• Pre-production includes scoping, treatment, schedules, permits, and crew arrangements.
• Production includes on-site or in-studio capture under agreed safety and property rules.
• Post-production includes editing, retouching, audio, colour, and exports to specified formats.
• Changes beyond the agreed scope are billed as change orders at our current rate card.

• Deposits: To reserve dates, a non-refundable booking retainer of 30% is due upon acceptance of the SOW.
• Invoicing: Unless stated otherwise, 30% due on booking, 40% on production start, and 30% on delivery approval.
• Payment Methods: We accept Interac e-Transfer, credit card, and EFT in CAD. Late balances accrue 2% per month (26.82% APR) where permitted by law.
• Expenses: Client reimburses reasonable out-of-pocket costs (travel, props, rentals, permits). Receipts available upon request.
• Taxes: Applicable GST/HST/PST will be added based on the billing address and service location in Canada.

• Client-initiated cancellation forfeits the booking retainer and any non-recoverable third-party costs.
• Postponements with at least 7 days’ notice may be rescheduled once within 60 days, subject to availability and updated rates.
• Weather holds will be handled in good faith; additional crew, location, or rental fees may apply.
• If we cancel for reasons within our control, we refund all pre-paid fees for undelivered Services.

• We deliver in the formats specified in the SOW via secure transfer links.
• Client has 7 calendar days to review and request reasonable revisions aligned with the SOW.
• Deliverables are deemed accepted if no feedback is provided within the review window.
• We maintain project archives for 90 days after delivery; extended archiving is available on request.

Unless otherwise stated in the SOW and subject to full payment, we grant Client a non-exclusive, non-transferable license to use the final Deliverables for the purposes, territories, and durations stated in the SOW.

• We retain all copyrights and moral rights in pre-existing materials, workflows, and know-how.
• Raw files, project files, and working assets are not included unless purchased separately.
• We may showcase work in our portfolio and social channels, unless Client provides a written embargo prior to production.

• Provide accurate briefs, timely feedback, and a single point of contact with decision authority.
• Secure necessary permissions, clearances, and releases for locations, talent, and third-party materials.
• Ensure safe working conditions and adequate insurance coverage for Client-controlled locations.
• Indemnify us against claims arising from Client-provided materials or instructions.

• Our total liability for any claim is limited to the fees paid for the specific SOW giving rise to the claim.
• We are not liable for indirect, incidental, special, or consequential damages, including loss of profit or data.
• No party is liable for delays or failures caused by events beyond reasonable control.
• Nothing in these Terms limits liability that cannot be excluded under applicable Canadian law.

Both parties will keep confidential information secure and use it only to perform obligations under these Terms. We process personal information in accordance with applicable Canadian privacy laws.

• Confidentiality does not apply to information that is public, independently developed, or rightfully obtained from third parties.
• Sensitive access (e.g., product launches) may require additional NDAs or embargo terms.
• We implement reasonable technical and organizational measures to protect data against unauthorized access.

Neither party is liable for delays or non-performance caused by events beyond reasonable control (including severe weather, labour disputes, government actions, health emergencies, power failures, or equipment breakdowns). Each party will use reasonable efforts to mitigate impact and resume performance promptly.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Disputes will first be addressed through good-faith negotiations; if unresolved within 30 days, the dispute will be submitted to mediation in Vancouver, BC, and if still unresolved, to binding arbitration under the BC Arbitration Act.

We may update these Terms from time to time. Material changes will be indicated by a new version number and effective date. Your continued use of our Services after changes become effective constitutes acceptance of the updated Terms.