This Privacy Policy applies to Veltrin Light Studio’s handling of personal information in Canada, including information collected via our website, services, and customer interactions. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
- Identifiers: name, business name, email address, phone number.
- Commercial data: project inquiries, purchase history, billing details.
- Usage data: pages visited, device and browser information, IP address (anonymized where feasible), interactions, and preferences.
- Cookies and similar technologies: please see “Cookies and Technologies” below.
We collect, use, and disclose personal information with your knowledge and consent, except where inappropriate, and only for purposes that a reasonable person would consider appropriate in the circumstances (PIPEDA Principle 2: Consent). You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
- Provide and improve our products and services.
- Respond to inquiries and customer support requests.
- Process transactions, billing, and account management.
- Personalize content and measure engagement.
- Ensure security, prevent fraud, and comply with laws.
We may disclose information to service providers under confidentiality agreements for purposes described in this policy. We may also disclose where required by law or to protect our rights, property, or safety.
We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encryption in transit, access controls, and regular risk assessments. No method of transmission or storage is 100% secure; we continuously improve our measures.
Personal information may be processed outside your province or outside Canada. When transferred, it is subject to the laws of the jurisdiction where it is held, and we take steps to ensure comparable protection under PIPEDA principles.
We retain personal information only as long as needed to fulfill the purposes described, meet legal and regulatory requirements, and resolve disputes. When no longer required, information is securely deleted or anonymized.
You have the right to request access to your personal information, challenge its accuracy, and request corrections. You can also opt out of non-essential cookies and marketing communications. We will respond to verified requests within a reasonable time.
Our services are not directed to children under 13. If we learn we have collected personal information from a child, we will take steps to delete it promptly.
We may update this policy to reflect changes in our practices or legal requirements. The “Updated” date at the top indicates the latest revision. Significant changes will be communicated appropriately.
If you have questions or wish to make a privacy request or complaint, contact our Privacy Officer:
Privacy Officer — Veltrin Light Studio
1900-777 Dunsmuir St, Vancouver, BC V7Y 1K4, Canada
Phone: +1 (647) 493-1824
Email: privacy@veltrin.pro
You may also contact the Office of the Privacy Commissioner of Canada if your concern remains unresolved.
This Privacy Policy is effective as of 05 January 2025.